About us.
Return Policy
Due to the seasonality of our products, all sales are final. We only accept returns in the case of damaged or incorrect items.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery to request a refund or replacement.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once reviewed, we will provide next steps, which may include a replacement, store credit, or refund.
Eligibility
To qualify for a return:
- The item must be unused and in original condition
- The request must be submitted within 7 days of delivery
Refunds & Replacements
Approved claims will be processed promptly. Refunds (if applicable) will be issued to your original payment method. Please allow 5–10 business days for processing depending on your bank.
Shipping
If a return is required, we will provide instructions. We cover return shipping costs for approved damaged or incorrect items.